Volunteers - Guide

Role Title: Guide - Tour

Location: Galleries

Department: Front of House

Line-Manager:  TBN

Purpose of the role:

To take visitors around the Museum on a guided tour. The guide should provide an interesting and informative tour of the Museum and contribute to an outstanding vistor experience.

Main Duties and Activities:

·        A guide must know, or be prepared learn, about Black Watch history and the details of each gallery in the Museum.
·        Welcome visitors to the Museum
·        Describe the layout of the building and orientate the visitor
·        Be enthusiastic about The Black Watch and the future of Balhousie Castle
·        Be prepared to learn the details in outline of each Museum gallery
·        Be prepared to learn about Black Watch history

Hours or Day(s) Required:

Approximately one half day per week.

Skills & Personal Qualities:

·        Be articulate
·        Have good interpersonal skills
·        Be enthusiastic
·        Have a smart and clean appearance
·        Be ready to lend a hand whenever required

Training of the Volunteer:

·        Interpersonal skills and management of visitors
·        Historical and contemporary knowledge of The Black Watch, Balhousie Castle, the British Army or the Armed Forces
·        Knowledge of various Black Watch Castle and Museum m initiatives

Resources required:

·        Staff time (for training and initial supervision)
·        Staff rest room